terms and conditions

1.) Reservation and cancellation
Reservations are only binding after written confirmation by the landlord. If the tenant cancels the contract before the agreed start of the rental period, the following portions of the agreed rental price must be paid in accordance with the rental contract: Cancellation up to 50 days before the 1st rental day 35%, up to 15 days 75%, less than 14 days 90%, only on the day of the agreed start of the rental 100%.

2) Rental prices
The prices of the currently valid rental conditions apply.

3) Method of payment
A deposit of 30% must be paid upon conclusion of the contract, at the latest within 5 days thereafter. If this payment deadline is not met, the landlord is no longer bound by the agreed reservation. The remaining rental price must be paid no later than 14 days before the start of the holiday. The deposits must be paid when the vehicle is picked up at the start of the rental period.

4) Collection and return
The vehicle must be collected at the agreed time and place (Deelbögenkamp 1, 22297 Hamburg) of the Rental Firm. Unless otherwise agreed, the vehicle is available for collection between 14:00 and 18:00 and must be returned by 10:00 at the latest. In principle, we reserve the right to provide a model of the same or higher price category with comparable essential features instead of the booked model. Should the Rental Firm suffer any damage due to the late return of the vehicle (e.g. claims for damages by the subsequent Hirer etc.), the Rental Firm reserves the right to assert these claims for damages against the Hirer. When the vehicle is handed over, a condition report is drawn up in which all existing damage is noted. The Hirer is obliged to notify the Rental Firm immediately of any new damage to the vehicle. If the vehicle is returned in an undamaged condition, apart from the damage listed in the condition report, the deposit will be refunded in full. The vehicle will be returned in a clean condition and with a full tank of petrol. It must be returned with a full tank of petrol, freshly cleaned inside and with the toilet cassette and waste water tank emptied. If the vehicle has not been cleaned in full or in part, the Hirer must pay the cleaning fee in accordance with the rental conditions valid at the time the contract is concluded. The landlord reserves the right to provide evidence of higher costs, for example in the case of particularly heavy soiling.

5) Deposits
At the start of the rental period, a deposit in the amount of the agreed excess of the comprehensive insurance must be paid as security for the return of the vehicle in an undamaged and cleaned condition. Unless otherwise contractually agreed, this amounts to € 1,700.00. The deposit must be paid to the Rental Firm free of charge when the vehicle is collected (in cash or by EC card). The customer must ensure that they have sufficient credit on their card at the time of booking. The deposit will be refunded in full if the vehicle is returned in an undamaged condition, apart from the damage listed in the condition report.

6) Authorised driver
The age of the renter and driver must be at least 23 years. They must have held the required driving licence for at least 3 years. The C1 driving licence is sufficient for all models up to 7.5 t; the B driving licence is only valid up to 3.5 t gross vehicle weight. The vehicle may only be driven by the renter himself and the drivers specified in the rental agreement. The Hirer is deemed to be the owner of the vehicle for the duration of the hire period.

7) Duty of care
The Hirer is obliged to treat the rental object with care, to strictly observe the operating instructions and explanatory videos for the vehicle and all installed equipment, to comply with the maintenance deadlines and to lock the vehicle properly.

8) Trips abroad
Trips abroad are only possible within Europe. Trips to non-European and the following countries require the prior written consent of the Rental Firm: Albania, Belarus, Bulgaria, Kosovo, Macedonia, Moldova, Romania, Serbia, Ukraine, Russia, Turkey (European part only). Travelling to war, crisis and disaster areas is prohibited. The renter undertakes to observe the existing traffic regulations in the respective countries. In particular, he must inform himself about toll charges before commencing the journey and ensure that they are settled. In the event of non-payment or only partial payment of tolls (road tolls), all costs incurred in this connection plus a processing fee will be charged to the Hirer.

9) Smoking ban / taking animals / festivals etc.
Smoking and animals are not permitted. Taking the vehicle to festivals or similar is also expressly prohibited. Any cleaning costs incurred as a result of non-compliance and any loss of profit due to the vehicle being temporarily unavailable for hire as a result shall be borne by the Hirer.

10.) Maintenance and repair
The costs of ongoing maintenance of the rental vehicle, e.g. operating materials, shall be borne by the Hirer; the costs of prescribed maintenance services and necessary wear and tear repairs shall be borne by the Rental Firm. Repairs that become necessary to ensure the operational or road safety of the vehicle may be commissioned by the Hirer without further ado up to a price of € 150, while larger repairs may only be commissioned with the consent of the Rental Firm. The repair costs
shall be borne by the Rental Firm on presentation of the relevant receipts, unless the Hirer is liable for the damage (see Section 11). In the event of a defect in the base vehicle, the manufacturer's service number must be called and the instructions of the service centre must be followed. If the Hirer does not follow these instructions, he/she shall bear the costs incurred.

11) Liability of the Hirer
The Hirer is liable for the timely return of the vehicle in the condition stipulated in the contract. In the event of insured accidental damage and insured theft, the Hirer shall only be liable to the amount of the agreed excess. This amounts to € 1,500 per claim. For journeys in the following countries, the excess increases to €5,000: Albania, Belarus, Bulgaria, Estonia, Kosovo, Latvia, Lithuania, Macedonia, Moldova, Romania, Serbia, Ukraine, Russia, Turkey (European part only). However, the renter is liable for damages without limitation if and to the extent that the insurer does not pay, in particular because the renter (or the driver) caused the damage through intent or gross negligence, or the damage was caused by driving under the influence of alcohol or drugs. The same applies to damage caused by non-observance of traffic sign 265 - clearance height - in accordance with § 41 Para. 2 No. 6 StVO. If the Hirer has committed a hit-and-run offence or breached his obligations under Section 7 of these Terms and Conditions, he shall also be fully liable, unless the breach had no influence on the settlement of the claim. The renter is also fully liable for all damage caused by use by an unauthorised driver or for prohibited purposes or by improper handling of the vehicle (e.g. damage to furniture). Liability claims abroad shall be settled as fully comprehensive claims unless the settlement of the claim is bindingly secured. The Hirer is prohibited from using the vehicle to participate in motor sport events and vehicle tests, to transport explosive, highly flammable, poisonous, radioactive or otherwise dangerous substances, to commit customs and other criminal offences, even if these are only punishable under the law of the place of the offence, to sublet or lend the vehicle or for other commercial purposes - except those expressly agreed.

12) Liability of the landlord
The landlord is liable to the tenant for damages in the event of default in performance or impossibility of performance for which he is responsible, limited to 2 times the agreed daily net rent. The Rental Firm shall be entitled to provide a replacement vehicle equivalent to the reserved vehicle at the Rental Firm's registered office within 4 days if the vehicle is not available for reasons for which the Rental Firm is not responsible or breaks down during the rental period for reasons for which the Hirer is not responsible. The Rental Firm shall not be liable for indirect damage (e.g. lost holiday time). The landlord is not liable for any travel services and in particular not for the entirety of travel services. The statutory provisions on the package holiday contract, in particular § 651 BGB, do not apply to the contractual relationship either directly or accordingly. The Rental Firm is not obliged to store items that the Hirer leaves behind in the vehicle upon return.

13) Behaviour in the event of accidents and other damage
The Hirer must inform the police and the Rental Firm immediately after an accident, fire, theft, damage caused by wild animals or other damage. This also applies to accidents caused by the tenant without the involvement of third parties. If the tenant fails to have the damage recorded by the police, he shall be fully liable. If the tenant fails to inform the landlord immediately of any damage, he shall be liable for any claims for damages resulting from loss of rent. Opposing claims may not be recognised as a matter of principle. Even in the case of minor damage, the Hirer must immediately provide the Rental Firm with a detailed written report, including a sketch and photographic material. The accident report must contain in particular the names and addresses of the persons involved and any witnesses as well as the licence plate number and insurance details of the vehicles involved. If the expected amount of damage exceeds the insurance excess or if the vehicle is no longer roadworthy, the Rental Firm must be informed by telephone. The Lessor's emergency number provided for this purpose can be found on the rental agreement.

14) Exclusion period, statute of limitations
The Hirer must notify the Rental Firm in writing of any claims due to non-contractual provision of the rental within one month of the contractually agreed return of the vehicle. After expiry of the deadline, claims can only be asserted if there is no fault in the failure to comply with the deadline.

15) Storage of personal data
The Rental Firm is authorised to process the data about the Hirer received in relation to the business relationship or in connection with it, regardless of whether this data originates from the Rental Firm itself or from third parties, in accordance with the Federal Data Protection Act. This applies in particular in connection with the clarification of any incorrect information provided by the Hirer, delays in the return of the vehicle by more than 24 hours or the investigation of traffic offences or administrative offences.

16) GPS tracking of the vehicles
The vehicles may be equipped with a GPS tracking system.

17) Place of jurisdiction
The place of jurisdiction for all disputes arising from or concerning the rental contract shall be the registered office of the Rental Firm, provided that the Hirer does not have a general place of jurisdiction in Germany or the contracting party to be sued moves its place of residence or habitual abode outside the area of application of the Code of Civil Procedure after conclusion of the contract or the place of residence is not known at the time the action is brought, the Hirer is a merchant or a person with equivalent status under Section 38 (1) of the Code of Civil Procedure. This provision shall also apply to bill of exchange/cheque proceedings.

18) Final provision
All agreements must be made in writing. Should individual provisions of this rental agreement be or become invalid, this shall have no influence on the legal effect of the remaining points. The invalid provisions must be reinterpreted in such a way that their purpose can be effectively fulfilled. Mandatory statutory provisions remain unaffected.